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We began providing our Cyber Secure IT Support service for a Ribble Valley Primary School in April 2019. The school had decided to make the move to a new IT partner after we had been recommended to them.
Our consultants and technicians now provide a tailored service for the school that allows them to receive the support they need within their budget. As Cyber Security experts, we know that this is essential for a school to have bullet proof security measures in place. Technology is now an integral part of teaching, so having the right IT partner is vital.
About the client
- Primary school in the Ribble Valley
- 7 classrooms
- ICT suite
- 21 staff members
The school had been infected with a virus during their time with a previous IT supplier that had seemingly been dealt with. However after a move around of the ICT suite, they started to lose access to areas of their system. One machine that had been turned on after the move was still infected and had propagated the virus to the entire network and was beginning to attack the server.
Downtime in any ‘business’ is costly, however for a school it can have a huge impact on the delivery of lessons; which are often scheduled to ensure that the content is delivered at the correct times throughout a term. Our job was to make sure that the school could get back to service as usual as quickly as possible.
We had to take immediate action to ensure the virus did not spread further by disabling the network. Over a few hours, our consultants were able to isolate the virus so that it could not affect any other areas of their systems. Immediate action was taken to review and clean the affected systems and servers to ensure that the school was back up and running.
It is essential that any machines on site are regularly updated with the latest operating system and antivirus definitions, as this is where malware and viruses can make their way into the system.
We have been extremely satisfied with the customer care and secure service from Like Computing, they are always quick to respond to our needs, giving us peace of mind whilst we go about our work. Staff are friendly and approachable whilst remaining professional at all times.
School Administrator, Ribble Valley Primary School